At Senna Staples, we aim to provide fast and reliable delivery for all your office supply needs. This Shipping Policy outlines our procedures, delivery times, and terms for cash on delivery orders.
1. Order Processing
- All orders are processed within 1-2 business days after they are placed.
- Orders are only confirmed once stock availability is verified.
2. Delivery Time
- Standard delivery usually takes 3-7 business days depending on your location.
- Delivery times may vary due to factors such as public holidays, remote locations, or unforeseen courier delays.
- Customers will be notified via email or phone once the order is dispatched.
3. Shipping Charges
- Shipping charges, if any, will be displayed at checkout.
- Any applicable charges are to be paid along with the order upon delivery.
4. Cash on Delivery (COD)
- We accept Cash on Delivery (COD) for all orders.
- Payment must be made in full at the time of delivery.
- Our delivery personnel will collect the payment before handing over the order.
5. Order Tracking
- You will receive a tracking number once your order is shipped, allowing you to monitor its status.
- For assistance with tracking, contact us at [email protected].
6. Damaged or Lost Items
- If your order arrives damaged, contact us immediately at [email protected] with photos and details.
- We will replace damaged items promptly at no additional cost.
7. Contact Information
For any shipping inquiries, assistance, or clarifications, reach us at:
Email: [email protected]