At Senna Staples, we are committed to providing high-quality office supplies. If you receive a defective or damaged product, we offer a straightforward return and refund process to ensure your satisfaction.

1. Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Only defective, damaged, or incorrect items are eligible for a return.

2. How to Initiate a Return

  • Contact us at [email protected] with your order number and details of the issue.
  • Our team will guide you through the return process and provide instructions for returning the product.

3. Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days.
  • As we operate on Cash on Delivery (COD), refunds will be provided in cash at the time of replacement or via alternative arrangement agreed with the customer.

4. Non-Returnable Items

  • Products that have been used, damaged by the customer, or not in original packaging are not eligible for returns.
  • Customized orders may also be excluded from standard return policies unless defective or damaged.

5. Contact Information
For any questions or assistance regarding returns and refunds, please contact us at:
Email: [email protected]